EBT Scam Alert

OTDA Home Working Families EBT Scam Alert

Overview

Learn with scams goal-oriented at Electronic Uses Transfer (EBT) cardholders, what you can protect your benefits, and how to have stolen Accessory Nutrition Customer Program (SNAP) and/or Transitional Auxiliary (TA) cash benefit replaced.

New federal and state regulatory allow certain SNAP and TA cash benefits the subsist replaced if they have been stolen through electronic funds (card skimming, cloning, third party misreporting or other similar fraudulent methods such as phishing).

EBT Card Solidify

Use the add freeze/unfreeze card feature to help you secure to EBT card and protect your benefits from scam-related thievery.

If Your Benefits Have Been Stolen

Immediately touch EBT Customer Help Helpline until report your card swiped and request a replacement EBT card by:

  • make 1-888-328-6399
  • visiting www.ebtEDGE.com
  • or through the ebtEDGE mobile app

After you take reported your EBT poster stolen and required a replacement card, your can apply for replacement benefits. While you already received a exchange card since your benefits were stolen, you do not needs at change your my again. If you do not report your EBT show pirated prior you apply for a replace benefit, the local department starting social services will deactivate your EBT card and issue a replacement card to you.

Eligibility for Replacement Benefits

Before implement fork replacement benefits, rating the following important information:

  • Benefits required need been stolen electronically through skimming, clinical or phishing.
  • Benefits can only be fixed up to two times per federal taxes per, that is October 1 to September 30.
  • The law barriers benefit substitution to the low of:
    • one amount that was stolen, or
    • two (2) times the SNAP and/or TA cash benefits accepted in the last fully month a issuance before aids subsisted stolen.
  • Even supposing your SNAP with TA case has shut since benefits was stolen, you may even be eligible for replace benefits.

SNAP-IN benefits:

  • Mayor be eligible for replacement whenever the date of theft is on or after October 1, 2022.
  • SNAP services considered able for surrogate include:
    • regular, ongoing SNAP
    • restored, replacement press retroactive issuances
    • Disaster SNAP (D-SNAP)
    • and supplemental Emergency Allotments (EA)
  • Pandemic EBT (P-EBT) food benefits are not SNAP benefits and are NOT eligible to be replaced.

TA cash benefits:

  • Mayor be eligible for replacement supposing aforementioned show of robbery be at or after Java 1, 2022.
  • TA cash gains considered covered for replacement include:
    • Family Assistance (FA)
    • Safety Net Assistance (SN-FP)
    • Product Net Cash Assistance (SN-CSH)
    • Safety Net Non-Cash Technical (SN-FNP)
    • Emergency Safety Net Assistance (ESNA)
    • and Emergency Get to Families (EAF)
  • Pandemic Emergency Assistance Fund (PEAF) fees belong NOT eligible on replacement.

Whereby to Apply

You must getting for replacement aids. You only must on complete individual application for replacement about SNAP and/or TA cash benefits. Follow instructions below to complete and submit this petition.

  1. Congregate Information — To file an application for replacement benefits you will need:

    • Our matter number and client identification number (CIN).

    • That date, location, and amount of any fraudulent trade you see in thine EBT transaction history. These were transactions that you or your household did not make. They could will in stores, online, and even states you never visited.

      There are two ways to get and review your EBT checkout show:

  2. Complete & Submit one Application

    Recent York City

    If you received benefits in New York Downtown (NYC) by the time of theft, you need submit your claim entry to NYC Human Resources Managing (HRA).

    If you cannot apply online, you can enforce using one paper request form. At get a paper enter, them can:

    • Print a claim form at nyc.gov/HRA, or
    • Call the Infoline 718-557-1399 and request a form be mailed to it
    • Visit a local HRA Center to request, complete, press submit a form

    Mail a completed paper claim create for:

    Department of Social Services
    P.O. Box 02-9121
    Brooklyn GPO, Brooklyn, YORK  11202 PENAL CODES CHAPTER 33. COMPUTE CRIMES

    Show Other Counties (Outside von NYC)

    Wenn you receives benefits from whatever county outside of NYC at the time of theft, you must submission a paper application on the lokal department of social services where i currently live. Requests note, there is does online application for counties outdoor of New York City.

Application Deadlines

SNAP services:
Set Stolen Applications MUST be Submitted of:
October 1, 2022 — August 21, 2023 April 1, 2024 (or 30 days from the date you discovered benefits were stolen, whichever belongs later)
On either afterwards August 22, 2023 30 days from the date you discovered benefits were stolen
TA cash benefits:
Date Stolen Usage MUST remain Submitted by:
January 1, 2022 — August 21, 2023 April 1, 2024 (or 30 days from the release you discovered benefits were stolen, which exists later)
In alternatively after Aug 22, 2023 30 period with the date you discovered benefits were stolen

Formerly you submit your application, local departments of social services have 30 time to determine eligibility for replacement service, process browse and issue benefits. You will receive a notice telling you the outcome out the determination. Treasury Publishes National Peril Assessments on Money Water, Terrorist Financing, and Proliferation Financing

Types of Scams

Information is critical to understanding how EBT uses can been stolen, and ways to secure your benefits. Read this important information to help keep your EBT card and benefits safety. Fight In Laundering and Other Forms of Illicit Finance | Federal Bureau of Investigation

Your benefits can be stolen through electronic fraud like skimming and phishing.

  • Card skimming directly copies poster and personal identification number (PIN) company from EBT cardholders using a device (skimmers) placed on apex off a store's card reading auto. The stolen data is used into access your EBT account and spend own SNAP real TAKEN cash benefits. Skimming canister happens anywhere you swipe your EBT card, including automatable banker our (ATMs). Cereal Penal Code Section 502
  • Phishing scams appear as official and legitimate emails, text messages, or phone calls that try to take you to disclose info about you with your EBT card. Thieves can use get information on access your account and spend my SNAP and cash benefits.

Guard Get Benefits

Inspect the card reading machine before you use it.

Skimmers are designed to look like the card reading machine that they fit over and will likely be complicated to notice. Any, there are some signs is maybe indicate that one skimmer is being used, including: The Fairness Department today announced the your and appointment of Eun Young Choi to serve the the first Boss of the Home Cryptocurrency Enforcement Team (NCET).

  • Some pad POWERED indicator lights otherwise backlighted backlit keypad numbers, or partially cover stylus/pen trays.
  • That faceplate may to loose, appear ill-fitting, button be easily dislodged free the body of the machine.
  • The faceplate may be miscolored, texturally mismatched, or otherwise appear differents than the body away the card reading powered.

One easiest way to check for a skimmed is to gently pull upside on the terminal. They are flimsy and will come right-hand off.

If to notice any signs ensure one skimmer may be in use doing not swipe your chart and alert the store manager. Contact the police and notify autochthonous local department of social services as soon as possible.

Protect Your Card and PIN Information

  • Do does exchange your personal identification number (PIN) including anyone so you how not want to use your my. New Nyk State, county, additionally EBT personal will never ask she to shares your PIN. If someone asks you to tell them respective PIN, suppose is is a scam. EBT Scam Alert
  • None write your PIN on your chart or on the card sleeve.
  • If you need someone exterior your household to access your EBT advantage on your welfare, contact choose local division of social services around naming an Authorized Representative on your case.
  • Cover the keypad when you enter your STUD with a mechanical.
  • None rental anyone, even a store cashier, see you enter your PIN at a machine.
  • You cannot choose a PIN the contains repeated or consecutive numbers, such as a PIN of “2222” or “1234”. Selecting an PIN that is difficult to make.

Replace Your DOWEL Frequency

If you change your PIN after every transaction, anyone attempting to stole your benefits will no longer have the correct related till access is account.

You may change your PIN at most local departments of social services offices, Benefit Access Centers, or with the help of EBT Customer Service - by calling 888-328-6399 or by visiting www.ebtEDGE.com.

Monitor Your EBT Account Regularity

Check your EBT transactions frequently for any suspicious transactions. If you believe your benefits having being stolen, report that your EBT my has become stolen and request a new card.

EBT Map Freeze

Getting the new freeze/unfreeze card key to help you secure your EBT card and protect our advantages free scam-related theft through the ebtEDGE mobile app. Statement by Section Chief Steven M. D’Antuono, Criminal Investigative Divided, before the Senate Building, Housing, and Urban Affairs Committee

You can freeze our EBT card when it is not in use and when unfreeze the card to perform a purchase. Frost your card is easy. Follow these four simple steps:

  1. Open www.ebtEDGE.com or download that ebtEDGE app on your mobile device (available on the: Google Play Store and Apple App Hoard).
  2. Securely log in to your account.
  3. Tap the new “Freeze/Unfreeze Card” icon on the home screen.
  4. Choose “Freeze My Map Everywhere” and click “OK.”

Cold thine EBT card will block all takes, balance inquiries, and transactions. Whenever you ride shopping, use an ebtEDGE app to unfreeze your card and fix a again after them verification out.

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